Terms of Service

1.1 The Service is for use by adult content creators and agencies (“you”, “Customer”) who sell subscriptions and content on supported third-party creator platforms (currently Fanvue; others as we add them).

1.2 You must be at least 18 years old (or the age of majority in your jurisdiction, if higher) to use the Service. By using the Service you confirm that you are.

1.3 If you accept these Terms on behalf of an agency or company, you confirm you have authority to bind that entity, and “you” includes that entity.

1.4 Where you operate the Service for creators other than yourself (an agency), you confirm that you have each such creator's authorisation, that each creator meets the requirements of these Terms, and you are responsible for their compliance with them.

2.1 Reply is a text-only AI chat assistant. With your authorisation, it connects to your supported creator-platform account via that platform's official API (e.g. Fanvue OAuth) and generates and sends automateddirect-message replies to your subscribers (“fans”), responding in your authorised persona to support engagement and conversions (subscriptions, pay-per-view, tips).

2.2 The Service generates text only. It does not generate images, audio or video, and does not create any visual likeness of any person.

2.3 Replies are fully automated. There is no guarantee that any individual reply will be accurate, appropriate, on-brand, or suitable for any purpose. You are responsible for the content sent from your account through the Service, as set out in Section 4.

2.4 Every inbound fan message and every generated reply passes through our automated content-moderation framework before delivery. Moderation is designed to block prohibited content but is not guaranteed to be error-free.

2.5 We may modify, suspend, or discontinue features at any time. We connect to third-party platforms we do not control; changes to those platforms (including loss of API access) may affect or interrupt the Service.

3.1 You authorise Reply to access your creator-platform account through the platform's official API solely to provide the Service. We do not ask for, and you must not give us, your platform password.

3.2 You are responsible for complying with the terms, policies and acceptable-use rules of any platform you connect (including Fanvue's). Use of the Service does not exempt you from them.

3.3 You acknowledge that we do not guarantee the Service complies with, or will not result in action under, any third-party platform's rules, and we are not liable for any suspension, restriction or termination of your platform account.

4.1 Persona rights and age. You confirm that (a) you are 18 or over, (b) the persona the Service operates is your own or one you are fully authorised and lawfully entitled to operate, and (c) you will not use the Service to impersonate any real person other than the authorised creator.

4.2 AI disclosure.Supported platforms require AI personas and AI-generated content to be disclosed and labelled at the account level (for example, Fanvue's AI creator designation). You are responsible for maintaining the platform-required AI disclosure on every connected account. You must not use the Service on an account that is not labelled in accordance with the platform's AI-disclosure requirements.

4.3 Legal basis and consent for fan data.Operating the Service involves processing the personal data of your fans, including conversation content that may be sexually explicit and therefore special category data under UK/EU data protection law. As between you and us, and consistent with the connected platform's API terms (which place responsibility for a valid legal basis on the operator of a connected application), you are responsible for ensuring that an appropriate lawful basis and, where required, an appropriate special category condition (such as the fan's explicit consent) are in place for the processing the Service performs on your connected account. You confirm that you have, or will obtain and maintain, any consents, notices and authorisations required from your fans for this processing, including any third-party-app consent the platform requires. We process fan conversation data only on your instruction and to provide and moderate the Service, as set out in our Privacy Policy and any data processing agreement between us.

4.4 Prohibited content.You must not use the Service to solicit, generate, encourage or transmit, and you must not configure any persona to produce, content in any of the following categories. The Service's moderation is designed to block them, but compliance remains your responsibility:

• Any sexual content involving, depicting or directed at minors, or age-play (including diapers/ABDL)
• Non-consensual content (including sleeping/unconscious scenarios)
• Incest or family sexual content
• Watersports/scat; bestiality or animal cruelty; snuff, abduction or sexualised violence
• Sex under the influence / intoxication scenarios
• Prostitution, escorting or solicitation of in-person sexual services
• Deepfakes or sexual content depicting any real person without authorisation
• Illegal activity or instructions; regulated professional advice (medical, legal, financial, gambling)
• Hate speech; and any other category prohibited by the Discover, Visa or Mastercard rules or by our payment processor

4.5 No deception for payment. You must not use the Service in a way that makes a false statement of fact that a fan is being asked to rely on in order to pay (for example, falsely asserting the persona is a specific real human in order to obtain money). Operating a disclosed AI persona is permitted; using it to defraud is not.

4.6 You are solely responsible for all content sent from your account through the Service and for compliance with all laws applicable to you and your fans.

5.1 Fees, billing frequency and any trial terms are as set out at sign-up or in your order. Payments are processed by our third-party payment processor; your use is also subject to their terms.

5.2 Unless stated otherwise at sign-up or in your order, fees are non-refundable except where required by law. Your subscription continues for the billing period selected at sign-up and renews automatically unless cancelled before the end of the then-current period; you may cancel at any time with effect from the end of the current billing period.

5.3 We may change fees on reasonable notice; changes apply to the next billing cycle.

6.1 You may stop using the Service and delete your account at any time.

6.2 We may suspend or terminate your access immediately if you breach these Terms (in particular Section 4), if required by a platform, payment processor or law, or to protect the Service, its users or third parties.

6.3 On account deletion, we delete the data associated with your account as described in our Privacy Policy, except moderation event records, which we retain for compliance and legal-defence purposes as described there.

7.1 We retain all rights in the Service. You retain rights in your persona and your content. You grant us a limited licence to process your content and account data solely to provide the Service.

7.2 You must not copy, reverse-engineer, resell or build a competing service from the Service, or use it in breach of any third party's IP rights.

8.1 The Service is provided “as is” and “as available”, without warranties of any kind to the extent permitted by law, including any warranty of accuracy, fitness for a particular purpose, uninterrupted operation, or that outputs will be appropriate or platform-compliant.

8.2 The Service is not legal, financial, tax or professional advice.

9.1 Nothing in these Terms limits liability that cannot be limited by law (including for death or personal injury caused by negligence, or fraud).

9.2 Subject to 9.1, we are not liable for: indirect or consequential loss; loss of profit, revenue, goodwill or data; platform account suspension or termination; the acts of fans or third parties; or content generated by the automated Service that you are responsible for under Section 4.

9.3 Subject to 9.1, our total aggregate liability arising out of or in connection with the Service is limited to the fees you paid to us in the 12 months before the event giving rise to the claim.

10.1 You will indemnify and hold us harmless against claims, losses, and costs (including reasonable legal fees) arising from your use of the Service in breach of these Terms, your content, your personas, your failure to maintain required AI disclosure, or your breach of any platform terms or applicable law.

11.1 We may update these Terms. Material changes will be notified by email or in-product. Continued use after the effective date constitutes acceptance.

12.1 These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction, subject to any non-waivable rights you have as a consumer in your country of residence.